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Wednesday, December 31, 2008

Change the user data in "CCF session control"

Add the following code inside the button_Click event in the hosted windows application

Context objContext = new Context();

// CustomerFirstName is the property name that use to identify customers' first name

objContext["CustomerFirstName"] = "Now my name is chanaka";
ContextEventArgs contextEventArgs = new ContextEventArgs(objContext);

Wednesday, December 10, 2008

CCF Tips

Problem--> "Configuration has encountered a problem while trying to access the Configuration web service. The HTTP request is unauthorized with client authentication scheme"

Reason --> The user doesn't have enough permissions to access the inbuilt websites

Solution --> (1) Go to the 'C:\Inetpub\wwwroot'
(2) Open the web.config file of each website
(3) Change the access write to authorized users


Problem--> "C:\Program Files\Support Tools> httpcfg set urlacl /u http://+:1000/ /a D:(A;;GX;;;s-1-5-21-3811445897-853718750-2640504884-1107) returns 1332 other than 0"

Reason --> The Operating system is not 32 bit

Solution --> (1)Go to http://www.microsoft.com/downloads/details.aspx?FamilyID=96A35011-FD83-419D-939B-9A772EA2DF90&displaylang=en
(2) install this if you are using 64bit Server version


Monday, December 8, 2008

What is Customer Care Framework

Customer Care Framework is well known as CCF. This is not a really new technology. But now this is coming with new features with release of CCF 3.0. The CCF is consists of many components like Admin Console, Adapter Manager, Web Services + Multi Channel Services. All these are integrated with Agent Desktop. This helps agents to work in a efficient manner with less stress. The integration capability is expanded to Sharepoint, Biztalk & all other business applications.

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